Hutch’s sure makes it tough to buy local.
Once again we went to the west side store to buy a $200 pair of cycling shoes and the people working there had zero interest in helping us.
How much should a customer beg a business to take their money?
We never seem to learn. Actually, the reason we keep going back is because Ralph bought a bike from them, thus he gets 10% off all purchases… so, we keep going back. The discount is probably a smart advert move on their part since they know it’ll never be used!
In a related Lazy-Salespeople-at-a-Bike-Shop story, about a year ago Ralph wanted to buy a certain bike that Web Cyclery sells. He went there but they didn’t have his size bike. He had to ask them to order him one. Then he had to tell them his contact info. They would have let him leave without ordering it for him or getting his name and phone number!
Of course they never called him back. Fast forward a few months and they were having a store wide sale – 20% off all bikes. He then went in and bought the bike he wanted/ordered and ended up getting it on sale!